Box Office Information
Tickets for Franklin Auditorium concerts may be purchased at Midwestix.com or by calling 515-280-4020 weekdays from 9 am to 5 pm. The Franklin Auditorium box office is located in the lobby and will open one hour before curtain.
Hoyt Sherman Place
Tickets for Hoyt Sherman Place concerts may be purchased online at Ticketmaster.com, at the Hoyt Sherman Place box office weekdays from 10 am to 5 pm (located on the lower level of the auditorium building next to the parking lot), or by calling 800-653-8000. The Hoyt Sherman box office is also open one hour before curtain.
Refund & Exchange Policy
We regret that no refunds can be made. All ticket sales are final upon receipt of payment.
In the event of dangerous weather conditions, musician illness, or other extenuating circumstance, performances may be postponed or canceled. Postponements and cancellations will be announced via email and posted on the CMA website, and a message will be recorded on the Ticket Office voicemail at 515-280-4020. If a cancellation occurs, all ticket-holders will be contacted with further information about their ticketing options during the following week.
Tickets for concerts at Sheslow Auditorium and Franklin Auditorium may be exchanged for another performance. Tickets for concerts at Hoyt Sherman Place may not be exchanged. Exchanges must be completed at least one full business day prior to the date of the originally scheduled performance. If exchanging into a more expensive performance or different price range, the patron is responsible for the difference in ticket price. There is no refund if exchanging into a less expensive performance, but the difference in value will be acknowledged as a tax-deductible donation to CMA. To complete an exchange please call the Box Office at 515-280-4020.
Donate Unused Tickets
If you are a season ticket holder you can donate tickets back to the organization as a tax-deductible contribution. Please contact our office at 515-280-4020 at least 24 hours prior to the date and time of original concert for donation options.
CMA offers group rates for organizations, clubs, retirement communities and more! Groups of 6 or more receive 10% off and groups of 10 or more receive 30% off all tickets. In addition, CMA will include a free ticket for the coordinator of the group. Please call our office at 515-280-4020 to receive this discount.
Discover the artists on our radar.
CMA Play introduces you to new, up-and-coming artists, past and current season performers, and possibly sneak peeks of what to expect in the future! Listen for free on Spotify and YouTube.CMA Play